Common questions about customer concerns. If you have other questions, please just send it to ulslshelp@gmail.com. Your smooth shopping experience is important for ULSL, we are here to assist with any inquiries or concerns you may have!
- All
- Best to know
- Shipping & Order
Best to know
Absolutely! We only sell 100% authentic perfumes, sourced directly from trusted suppliers and stores. We’re proud to bring you genuine luxury fragrances you can trust.
We work closely with suppliers and buy in bulk to pass on the savings to our customers. By keeping our operations efficient, we’re able to offer competitive prices without sacrificing quality.
EDT (Eau de Toilette) and EDP (Eau de Parfum) refer to different concentrations of fragrance oils in the perfume. The higher the concentration, the longer the scent lasts.
Different sources might define these concentrations slightly differently, but this gives a general idea!
Fragrance notes are the individual scents that make up a perfume. They’re categorized into three layers: top, middle (or heart), and base notes, each playing a different role in how the fragrance unfolds over time.
It really depends on how often you use it! Here’s an idea of how many sprays you’ll get from each size:
• 2ml = about 30 sprays • 3ml = about 45 sprays • 5ml = about 75 sprays • 10ml = about 150 spraysAs for how long it’ll stay fresh, it usually lasts around 3-6 months, depending on where and how you store it.
To keep your fragrance fresh, store it in a cool, dry, and dark spot, away from direct sunlight and humidity. A drawer, closet, or cabinet works well. Make sure to keep the sample standing upright to prevent any leaks
Absolutely! All of our samples are sized within TSA regulations, so they’re perfect for travel. We use high-quality glass bottles that are both delicate and sturdy, making them safe to take on the go!
Glass is much better for preserving a fragrance’s longevity and shelf life. The high-quality glass we use is sturdy and durable, but like anything delicate, it can break if dropped or handled roughly. It’s all about keeping your fragrance fresh and lasting longer!
Yes! Each samples is individually labeled with the fragrance name and brand.
Our website offers filters based on brand, scent family, and price to help you easily find the perfect fragrance. We also provide descriptions and notes for each product to guide you in your choice.
Shipping & Order
Yes! We offer free shipping on all orders across the US, with no minimum purchase required! For international orders, shipping rates vary depending on the location.
We accept all major credit cards (i.e.: Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options (Apple Pay, Shopify Pay) for your convenience.
Shipping usually takes 2-3 business days. While we do our best to get your order to you quickly, we can’t guarantee the exact delivery time since occasional delays with the postal service are beyond our control.
Yes! As soon as your order ships, you'll receive a tracking number via email so you can easily keep an eye on its progress.
Please choose your samples carefully, as we DO NOT accept returns or exchanges for refunds. Since we guarantee that our Niche and Designer fragrances are 100% genuine and authentic when shipped, we cannot accept returns due to the possibility of products being compromised or altered.
If your shipment is marked as "delivered" but you haven't received it, we’re not responsible for orders claimed as lost or stolen after delivery. However, please give it a day or two, as packages can sometimes be pre-scanned while still on their way to you.
If your item arrives damaged, no worries – we've got you covered! Just shoot us an email with the details and a picture of the product as you received it, and we'll send a replacement. We can only issue replacements with a photo of the damage.
If we sent the wrong fragrance, we're really sorry about that! Just let us know, and we’ll make it right with a replacement.
Please be sure to check your package when it arrives and contact us within 3 days if something’s not right. We’re here to help!
Yes, you can cancel your order as long as it hasn’t been shipped yet. If it has already shipped but you requested cancellation before the shipping date and time, we can accept a return of the unopened, original package. However, please note that you’ll be responsible for covering the return shipping cost. Once we receive the cancelled order back in stock and check it, we’ll process your refund.
Absolutely! We would love to hear it, Please let us know what fragrance you're looking for, and we’ll do our best to make it happen for you!